..Pre Orders & Reservations Terms..
Pre Order Information:
As we have recently started our shop, and in an effort to keep waste and overstock to a minimum and protect the environment, we make each design in incredibly limited batches and therefore offer pre orders.
How long do Pre Orders take to ship?
Pre orders can take anywhere from 2 weeks to 2 months to fulfil. (2 months being the maximum). Each pre-order item has an estimated shipping time frame listed on the product page. Because of unforeseen production delays, we cannot always guarantee items will ship in that time frame, but we will do everything in our power to make sure you get your item in a timely fashion. If delays are severe, we will contact you to see if you’d like to keep the delayed pre-order or if you’d like a refund. However we aim to get the pre ordered pieces made, shipped and delivered to you as soon as possible within that period.
Do you accept returns on pre ordered items?
Yes. If you are not happy with your item you can return it for a refund. For more information please visit our Return and Refund section of our website.
Reserve Now, Pay Later!
Our ‘Reserve Now, Pay Later’ is an option where you can ensure you reserve one of our extremely limited items by pre order and pay later before it ships or at your convenience in the following month and a half (6 weeks).
By reserving an item(s) with a deposit, you are accepting the following terms:
1. You understand that the initial deposit is a NON REFUNDABLE payment that ensures you secure an item(s). This payment will class as a pre order and pre orders are unable to be changed once received.
2. If you wish to cancel the pre order, you are welcome to however the initial deposit amount is non refundable. Please contact us via the contact form or to contact@ribbon-rose.co.uk to cancel a reservation.
3. The remaining balance will be required within the next 6 weeks. You will receive a bill for the remaining amount to pay off as and when you wish within the next month and a half. Which allows you to plan and schedule payments at your convenience!
4. You are entitled to return your order if you are not happy with it. Please read our Returns policy. Click HERE to read about our shipping and return policy.
5. If you use a code at checkout for any current offers, the code will be applied to your order total.
6. If you do not complete payment within the 6 weeks provided to settle the remaining balance, the order will be cancelled and your deposit will not be refunded. We will be sure to email you to remind you of time remaining to pay your balance.